Professional Profile

Versatile professional with over 20 years of experience across retail management, administration, and customer service roles. Proven track record in team leadership, financial management, and operational excellence. Skilled in building client relationships, implementing efficient systems, and delivering exceptional results in high-pressure environments. Combines strong commercial awareness with creative problem-solving and meticulous attention to detail.

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Management & Leadership

  • Team development and performance management

  • Budget planning and financial oversight

  • Project coordination and delivery

  • Staff training and development

  • Successfully managed and developed diverse teams

Operational Excellence

  • Process improvement and systems optimisation

  • Inventory control and stock management

  • Event planning and execution

  • Documentation and reporting

  • Applied innovative solutions to operational challenges

Customer Relations

  • Customer service excellence

  • Visual merchandising and award-winning window displays

  • Sales techniques and product knowledge

  • Problem-solving and conflict resolution

  • Organised and executed events with budgets up to £25,000

Administrative Skills

  • Sage accounting software

  • Financial record keeping and administration

  • Digital systems management

  • Office organisation

  • Experienced in bookkeeping, invoicing, and financial records